• Start Date: Interviewing now for immediate start
• Salary: £40,000-£45,000 gross p.a. dependent on experience
• Location: West Dorset, UK
• Contract: Full-time, Permanent
• Benefits: Staff accommodation with subsidised rent, Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays

Job Overview:

The Chace People Team is looking for a capable and driven Executive Assistant to aid the Senior Leadership Team (SLT) with a focus on supporting the General Manager, for a new luxury wellness retreat in the beautiful countryside of the South of England. This role focuses on administration, central resources, marketing & retail, events, activities and experiences, ensuring the smooth operation and the upholding of the high standards of the retreat’s services.

Key Responsibilities:

Finance & Governance:

• Comply with Financial Procedures across the operation in terms of procurement, administration, stock handling, use of resources, personnel utilisation, and other aspects for a benchmark operation.
• Administrate the maintenance of all active Licenses organising consistent renewal in a timely manner.
• Support the SLT with strategy and project management initiatives required to maintain or introduce aspects for the continual enhancement of The Retreat’s objectives and goals.

Central Administration:

• Liaise with the General Manager and People & Culture/HR to oversee recruitment, inductions, records for payroll process, training, implementation of staff incentive and satisfaction schemes, appraisals/KPI formulation, and optimisation of Bamboo.
• Directly support the General manager in administrative and coordination activities.
• Support Sales and Marketing demands in collation and submission of copy, imagery, figures / data, and all collateral as required to drive activities.
• Organise Uniforms and PPE as per approved requirements.
• Coordinate through the SLT the training requirements as per scheduled programme.
• Organise all Central Services and Office Management for operation.
• Support the Senior Leadership Team in the high standard meet & greet of Guests, Partners and Third Parties.
• Produce minutes of meetings and distribute as required in a timely manner for the effective and productive action and archiving of content.
• Prepare reports and presentations as requested by SLT in an accurate and timely manner, as per brand guidelines.
• Support in the administration of the retail channel, from liaising with customers, organising stock for delivery, organising packaging and delivery, and coordination of invoicing with Finance, along with post-delivery communication and service.
• Support Guest Relations as required to lead the journey and interaction with Guests, Visitors and potential Customers at all stages of communication for the optimisation of the experience, involving CRM administration, accepting calls/messages, and involvement in the Things To Do Activity/Experience schedule.

Miscellaneous & Other Requirements:

• Support the Senior Leadership Team in monitoring quality control for continued proactive development of all operations, and act as gatekeeper of fundamentals requested.
• Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.
• Undertake other reasonable duties as requested by management.
• Weekend and evening work on occasion to support the operation.
• Potential infrequent business travel.
• Demonstrate focus, proactivity and enthusiasm consistently.
• Work on own initiative or as part of a team.
• Demonstrate respect and ability to maintain good working relationships.
• Present yourself to reflect the Retreat ethos and standards in terms of appearance, character, interactions with Guests, Team members, Partners of the Retreat and Third Parties.

Requirements:

• Proven experience in a similar administrative role.
• Excellent organisational and multitasking skills.
• Flexibility, adaptability and willingness to learn.
• Driven to contribute towards a shared goal.
• Strong communication skills in both written and verbal forms.
• Ability to manage schedules and prioritise tasks efficiently.
• Proficiency in Microsoft Office Suite and CRM systems.
• Discretion, diplomacy, and attention to detail.
• Ability to work independently and as part of a team.

Additional Information:

This role requires a high level of discretion and the ability to work collaboratively within a dynamic team environment. The ideal candidate will have experience in hospitality administration or similar, having undertaken a versatile catalogue of responsibilities that make them proficient in the role specifications shown above.

Confidential Application Process:

Please submit your application through our secure ChacePortal. We respect your privacy; all applications and inquiries will be treated with the highest level of confidentiality.

JOB DESCRIPTION

JOB TITLE         : General Manager

DEPARTMENT         : A & G

GRADE            : 3

REPORTS TO         : Managing Director

POSITIONS SUPERVISED   : All Head of Department (HOD)

JOB FUNCTION:    

Responsible for the management and achievement of profit for all business and revenue stream. Focus on growth of retreats, membership and F&B revenue and profitability of the club whilst delivering an exceptional member experience and constantly strives to improve peoples’ creating the world’s leading wellness and social connection club.

HOD’s to be Supervised:

• Include and but not limited to
• Operations Manager
• Accounting & Finance Manager
• Human Resources & General Affairs Manager
• F&B Manager
• Head Chef
• Marketing Manager
• Gym & Retreats Manager
• Front of House Manager
• Membership Manager
• Personal Trainer Manager / Head Coach
• Service / Guest Experience Manager

Key Areas & Deliverables

• Spear head Nirvanas Growth
• Ensure 5-star standard and reviews for the company’s reputation across all departments and online
• Identify current and future issues, choke points and inefficiency across all departments and service.
• Swiftly fix these issues ideally same day or with short term solution until permanent solution is in place to ensure best guest experience and staff environment
• Know and understand the financials of the company including revenue, net profit, costs and expenses across all departments to be able to create forecasting, budgets and sales plans monthly to monitor performance and adjust

Weekly report

Sales (against monthly target up or down, brief plan)

Gym revenue, PT Revenue, F&B revenue, performance against month target, plan of action for sales, any challenges or roadblocks, major issues, repairs or budget requirements, key success from the week and key points for the following week

Monthly report

Sales (against monthly target up or down, brief plan)

Gym revenue, PT Revenue, F&B revenue, performance against month target, plan of action for sales, any challenges or roadblocks, major issues, repairs or budget requirements, key success from the week and key points for the following week

• Monthly report

Per department reports

Months performance and review (more detailed and complete of the weekly report).

Sales and Marketing and Insta plan for the month ahead

Full financial report, and performance budgets, forecasting

Results highlight progress and the goals achieved

Tasks accomplish

Challenges and Roadblocks

Action Items for Next Week

DUTIES AND RESPONSIBILITIES:

1. Administration/Organization

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the business.
• Create, communicate and implement policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Proactively attract, recruit, and retain talent in your company through using proven people management experience
• Coach and mentor employees to enable them to reach their potential and deliver results
• Drive an outstanding member and guest experience in company, focusing on member interactions
• Managing company training and development
• Coach and manage staff performance
• To perform administration and management functions in line with daily, weekly and monthly deadline
• Take overall responsibility for attracting, recruiting, developing, retaining and engaging the right people at company level to deliver business results

1. Sales/Revenue Management

• Demonstrate the ability to lead, motivate, and manage team.
• Set and achieve desired sales goals.
• Monitor and identify any sales drop in performance and create recovery plan
• Achieve desired revenue goals through leadership and motivation of employees.
• Implement and support company programs and promotion to help generate new sales leads for optimum new retreat and membership growth month on month
• Ensure that Teams maintains proper tracking forms and the daily leads.
• Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
• Ensure ongoing prospecting and generation of new prospective members.
• Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy, and distribution
• Ensure that the staff has a high level of knowledge about the gym’s programs, facilities and equipment.
• Emphasize importance of staff involvement in the community and neighborhoods
• Work with the MD to create and set membership and retreat targets and growth plans
• Ensure the team have the support, training and marketing to exceed the growth plans
• Ensure cross sell and up sell between departments such as converting class passes to memberships or selling members meal plans
• Create and implement membership retention and outreach system
• Create the best customer journey and experience offering self-booking and assistance from reception

1. Operations

• Coordinate and work within company support functions of Fitness, Sales and Marketing, Accounting, Customer Service and Information Technology.
• Support personnel related problems or difficulties by following company procedure and documentation.
• Resolve member complaints in an expeditious and tactful manner following company procedure and documentation.
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
• Ensure the company meets standards for cleanliness, maintenance, safety, and security.
• Conduct weekly detailed inspection of the company with the Head of Operation/Head of Maintenance utilizing cleaning checklist and forward information to appreciate staff.
• Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible, out of service equipment removed from the floor.
• Reinforce to staff that cleanliness is everyone’s responsibility, not just the maintenance staff.
• Ensure proper inventory of maintenance parts.
• Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist.
• Assist in the processing/submission of payroll.
• Manage the day-to-day operations of the Company ensuring the Company delivers operating excellence.
• Manage and co-manage retreats and workshops both by NSB and by third parties
• Ensure the delivery of a Beyond Remarkable member experience.

1. Financial

• Exhibit an understanding of budgets and income statements.
• Establish controls of expenses and purchasing of company supplies.
• Display an ability to keep expenses at or below budget.
• Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.
• Grow monthly revenue to meet annual targets/goals.
• Ensure theft prevention and inventory management

1. Leadership/Motivation

• Serve as a role model for employees.
• Communicate effectively by holding weekly and individual meeting with all key company personnel.
• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
• Oversee, support, direct and develop department heads.
• Provide strong leadership which role models company values, demonstrates cultural awareness and maintains high personal visibility within the Company

1. Profit Centers

• Illustrate an ability to drive profit centre revenue such as personal training, retail, F&B retreats and memberships etc…
• Monitor and check-ins to increase revenue and collections.
• Demonstrate an ability to increase revenue per member.
• Implement business plans to achieve total revenue targets and maximize controllable profits in the company
• Develop the business actively by building strong relationships with members and build new lead generation plan and identify new business opportunities

1. Accountabilities

• Create, Implement and support company programs and promotion to help generate new sales leads for optimum new membership and retreat growth.
• Ensure companies growth plans in membership and retreats are met
• Oversee expense goals by managing payroll and general and administrative expenses.
• Ensure that the company met Nirvana Strength standards for cleanliness, maintenance, safety, security and physical plant operations.
• Keep up to date with knowledge of key competitors local and internationally
• Conduct frequent walk troughs.
• To ensure brand standards are delivered and company maintenance is managed by utilizing maintenance systems
• To engage local community and organizations in fitness, health and wellbeing events

1. Measurement Standards

• Successful management of all financial budgetary goals.
• Ensure standards of company cleanliness and customer service excellence.
• Demonstrate professionalism by leading by example.
• Membership retention.
• Timely completion of assigned tasks and projects.
• Follow all policies and procedures.
• Above description may be subject to change or alteration at any time.

1. Meetings

• Weekly Company Management Meeting
• Monthly Performance Evaluations
• Annual Performance Evaluations
• Monthly or Weekly Department Meetings
• Employee Training Meetings

1. Team

• Manage with HOD all staff, coaches, trainers and class scheduling to ensure efficient
• Manage social media, photographers with regards to gym, recovery and studio areas
• Ensure classes are full and support their promotion both inside and outside the venue
• Ensure PT and coaches hit the PT targets and support their promotion through social media in a balance and fair way
• Check all PT sessions are run through the gym master system and are booked and paid for at reception only
• Ensure all the team and areas have the best equipment for what they need to provide the best classes
• Ensure a directory of back up trainers and coaches
• Create a hand book for fitness, recovery and studio areas for staff to adhere to
• Manage all wellness, fitness, recovery and studio HR needs (in conjunction with HR)

1. Performs related duties and special projects as assigned by the Managing Director.

I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards.

Signature:

Date: ………………………………

BEVERAGE MANAGER FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Start Date: Immediate Start
• Salary: Negotiable (DOE)
• Location: West Dorset, UK
• Contract: Full-Time, Permanent
• Benefits: Staff accommodation (if required) with subsidised rent, Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 Medical, 25 days Annual Leave + Public Holidays

Job Overview:

The Chace People Team is looking for a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in beverage management. This role reports to the Head of Hospitality Operations and is responsible for leading beverage services, ensuring market-leading standards and exceeding guest expectations, promoting the client's wines and introducing and establishing a luxurious provision and service. The role requires efficient collaboration with the Service Team to deliver exceptional F&B and hospitality experiences while partnering with various other teams across the retreat and embodying the client in an ambassadorial role. You’ll support and drive its operation, PR, continued development, enhancement and success.

Key Responsibilities:

• Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of all beverage offerings.
• Introduction of contemporary fine dining selection and service in keeping with the brand vision and ambitions.
• Provide a leading level of expertise across all menu items, including wine, coffee, tea and cocktails.
• Collaborate effectively with the Service Team to ensure best-practice F&B and hospitality services at all times.
• Enhance guest experiences through exemplary visual, physical, and sensory interactions.
• Represent the client as an ambassador to support operational success and continued development.

Beverages:

• Oversee high-standard service across outlets and accommodations.
• Use of innovation and flare to deliver a 5*, memorable service to all guests, leading by example.
• Introduction of menu items aligning with the wider provision of the establishment.
• Coordinate stocks to maximise sales and maintain service and packaging standards.
• Lead training sessions to ensure consistent high standard of service.
• Participate in wine-tasting activities and collaborate on developing wine experiences.

Food & Beverage (F&B):

• Follow established procedures for 5 Star Hotel / fine dining / formal plated food and drink service across various guest services.
• Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings.
• Upsell food, drink, activities, experiences, and events to increase revenue and profitability.
• Maintain cleanliness, sanitation, and presentation standards in all F&B areas.

Miscellaneous:

• Support marketing in promoting activities, experiences, and events.
• Lead and participate in preparing, activating, and clearing activities and events.
• Implement control measures for premises access and safety compliance.
• Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.

Requirements:

• Experience in leading, or assisting in leading, the beverage provision for a luxury hospitality setting
• 5 Star Hotel / Fine Dining / Formal Plated Service required.
• Comprehensive beverage knowledge encompassing wine, coffee, tea, cocktails.
• Demonstrable ability to deliver an impressive, memorable dining experience.
• Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards.
• Availability for weekend and evening work, as well as outdoor work as required.
• Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships.
• Reflect the ethos of the client in appearance, character, and guest interactions.

Training:

• Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting
• Voluntary: First Aid at Work, Fire Safety